Is your business affected by these issues?
Resources
- Lack of resources with in-depth ION system knowledge
- Lack of resources with market knowledge
- Long training time (6-9 months) for new resources
Issue Resolution
- Need for more high touch interactions with support
- Need for faster issue resolution and access to system SMEs
- Lack of end-to-end cross team vision surrounding issues
Communication
- Lack of communication across business teams
- Siloed divisions resulting in isolated relationships with ION support
- Lack of ownership of system related issues
Value Realization
- Lack of internal capacity to pursue value-add/process improvement projects
- Need for deep system knowledge for better system utilization
- Need for increased automation in day-to-day processes
What can I expect from the ION Center of Excellence?
The CoE is a way for you to outsource system support of your ION system.
ION will create a custom support package based your needs and the level of support you require. As a partnership, the CoE enables ION to better understand your business, provide dedicated customer service, and build a long-term relationship.
Services covered:
- Business/technical
consulting and training - Customer requested
customization and configurations - Reporting and documentation
- System maintenance
- Issue analysis and resolution
- Static Data management
- Annual DILO (Day in The Life Of) for process improvement
Key benefits
- Stabilized cost of ownership
- Instant access to ION domain experts
- Optimize system usage
- Fully managed end-to-end support experience
- Annual DILO to deliver efficiency
- Static data management
Find the premium support that’s right for you
Three customizable packages to best fit your business
Silver CoE
Understand my business to help improve my current processes
- Remote resources available on demand for faster results
- Add remote capacity in targeted areas of improvement
- Process improvement through training and recommendations
Gold CoE
Help support my daily needs and increase the value I get from my system
- Dedicated remote team for on-demand results
- Fill most resource gaps with remote ION resources
- Improve system usage and efficiency over time
Platinum CoE
Have a deep understanding of my business to manage my core needs and maximize system usage
- Onsite dedicated team for instant results and proactive issue management
- Fill all resource gaps needed to maintain core business needs
- Streamline processes and derive the most value out of the system
Want to learn more about ION’s
Center of Excellence services?
Fill out a form to connect with a
member of our CoE team.
Get in touch
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